We respect your right to privacy and have this policy in place to maintain the confidentiality and security of your personal information.

Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you provide to Dr. Bill Haddock, DBA/Silent Partners, will be held with the utmost care, and will not be used in ways to which you have not consented. A more detailed explanation about how we care for your personal information is described below. If you have any questions, please don't hesitate to let us know.

Resale or disclosure of information to third parties: Dr. Bill Haddock, DBA/Silent Partners, does not sell, rent, loan, trade, or lease any personal information collected at our site, including our email lists.

Browser information collected on the Web site: We restrict access to any personal information about you to those employees and health care agents to whom you have granted a specific release of information.  We maintain physical, electronic, and procedural safeguards to guard your personal information.

As with any Web site operator, Dr. Bill Haddock, DBA/Silent Partners, analyzes our Web site logs to constantly improve the value of our Web site. Our Web site logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.

Use of cookies: We do not use cookies on this site.

Privacy of our email lists: Dr. Bill Haddock, DBA/Silent Partners, maintains an email list to keep interested individuals informed about the practice and psychological health.  When requested, we gladly remove anyone from our mailing list.  We do not sell, rent, loan, trade, or lease the addresses on our list to anyone. In addition, we configure our list server software to refuse to divulge the email addresses of our list subscribers to anyone but authorized Silent Partners staff, including other list subscribers.

Categories of information we collect:

§         Information we receive from you on intake, testing, during the process of counseling or consulting sessions;

§         Information about your health and /or  previous treatment given by other healthcare providers;

§         Information we collect and share with others in the process of collecting fees for services, such as managed care companies, credit card companies, third party payers, etc.; and

§         Information we receive from another agency that may be related to the problems for which you received services from Dr. Bill Haddock, DBA/Silent Partners.

CONFIDENTIALITY is crucial to the therapeutic process. I believe that talking to me by email or by telephone is almost as safe as talking to me in my office.  Just be careful if you are using your computer at work.  That may be monitored by your employer.  As a therapist and consultant, I consider it my duty to protect the confidentiality and privacy of my clients, whether we work with clients through email, by telephone, or in a face-to-face setting.  I will do my part to safeguard your personal information just as I do for clients I see in my office.  The rest is up to you.

Confidentiality is not 100% perfect, especially electronically.  As mentioned, your employer may monitor your emails from work.  Another example, when you use your insurance benefits under a managed care group, your confidential information is often shared with people in the managed care company.  Sometimes they lose claims.  Once the information is submitted, I have no control over the information.  I cannot guarantee without reservation what happens to the information once it leaves my office. 

While I cannot guarantee 100% confidentiality, there are steps that can be taken to improve privacy.  The single most important thing that can be done to improve security is for you to safeguard your privacy on your end.  Do NOT send me email from your computer at work – your employer has a legal right to see your email!  And when using your home computer, make sure only YOU have access to your email.  The least likely security breach is that someone will intercept our correspondence while it is in transit. 

Conditions under which information Dr. Bill Haddock, DBA/Silent Partners, is disclosed:

Please feel free to discuss the legal limitations of confidentiality with me before we begin.  All communications in counseling sessions are held in the strictest confidence by the therapist unless: 

This policy is intended to support statutes of the state of Texas that grant you the right to access your records maintained by Dr. Bill Haddock, DBA/Silent Partners.  Normally, we do require the payment of a fee prior to retrieval of your records.  On receipt of a written request and prior payment of retrieval fees, your records will be made available within 15 days.  Keep in mind that access to any portion of your records can be denied if it is determined that the release would be harmful to you. 

By submitting your personal data questionnaire by email or in person you agree to the limits of confidentiality and to pay for any expenses for missed or canceled appointments canceled without 24 hours notice (if applicable).  Other agreements are listed below:

When appointments are desired, I will make every effort to arrange appointment times that are convenient for you.  Specific hours may vary, but generally are during normal business hours.  Appointments at other times may be available for special needs.  

FINANCIAL:

By submitting this form, you agree to pay for any expenses for missed appointments and appointments cancelled without 24 hours notice.  Exceptions for medical emergencies will be considered. In addition, you agree to provide credit card or other financial verification information.  You understand that you are responsible for all payments for email or telephone sessions and/or information, in advance, for most cases.  This includes paying for therapy time in 15-minute intervals and for contacting others (professionals, family, friends) to consult about your treatment.  You also agree to discuss with Dr. Haddock, if you have any questions.

Consumer Complaint Hot-Line 1-800-942-5540.

 Last updated & published to the web:  9/30/2008